Privacy & Cookies Policy

We want to show you personalised services, products and promotions we think you’ll be interested in, based on information we collect from you and third parties. We wrote this policy to help you understand the information we collect, how we use it and what choices you have about it. We’ve tried our best to explain things in a simple and clear way but if you have any questions, please contact us.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

This website privacy policy describes how Leave No Trace protects and makes use of the information you give the company when you use this website.  If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.  This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 21 September 2020

If you have any questions about this policy, please email


We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.  We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

Data We Gather

We may collect the following information:

  • Contact information including email address and physical address

  • Demographic information

  • Website usage data

  • Payment information

  • Other information relevant to client enquiries

  • Other information pertaining to special offers and surveys

How We Store This Data:

We take the security of your personal information seriously. To prevent unauthorised disclosure or access to your information, we have implemented physical and electronic security safeguards.  We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 2018. 

How Long We Keep Your Information:

We keep your information only so long as we need it to provide a valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

Our Policy On Children’s Information:

This site is not intended for individuals under the age of 18.

How We Use This Data

Collecting this data helps us understand what you are looking from the website, enabling us to continually improve it.  Specifically, we may use data:

  • For our own internal records.

  • To process orders and deliver products to you.

  • To improve the products and services we provide.

  • To contact you in response to a specific enquiry.

  • To customise the website for you.

  • To send you promotional emails about new blog posts, newsletters, products, offers and other things we think might be relevant to you. 

We may share your information with third parties in order to fulfill orders you place our website.  We use the following third parties to process product orders:

  • Stripe - to process online payments

  • Royal Mail - to post orders 

Your Rights

You have certain rights in relation to the information that we have about you described below.

  • You can request to access the information we hold about you. We'll usually share this with you within 30 days of you asking us for it.

  • You can ask us to correct your information or delete it, if you are unable to do it yourself.

  • You can ask us to stop using your information, and opt out of receiving our newsletters or marketing messages and object to us having the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it's technically feasible.

We will never lease, distribute or sell your personal information to any other third parties unless we have your permission or the law requires us to.  Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018. 

If at any time you wish us to delete your data, please email us at and we will do so immediately.

Links From Our Site

Our website may occasionally contain links to other websites.  Please note that we have no control of websites outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.  Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Cookies and How We Use Them

What Is A Cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.  Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How We Use Cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

  • To recognise when you return to our website. We may show you relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling Cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.  However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.  Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Contact Us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at C/O Privacy Compliance Officer: Alternatively you can call us on 07879042584. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office. You can also contact the Information Commissioner’s Office using their online form: