Delivery & Customer Service

How can I cancel my order?

Cancellation Right: Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Returns will be dealt with as detailed above.

How can I return an order for a refund or exchange?

Returns & Refunds Policy: We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be sent back to us within one month of the date of purchase in their original, undamaged packaging. It would be useful to include a note explaining the reason why you wish to return the goods and advise whether you would prefer us to send you a replacement or process a refund. We also require your contact details in the event of any queries. It is also a good idea to obtain proof of postage (a certificate of posting is available free of charge from the Post Office) and keep it in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers. Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. Returns address: Leave No Trace Unit D2, St Catherines Mill, Broad Lane, Leeds, West Yorkshire, UK, LS13 2TD Once the item has been received by us we will refund the price of the item using the same method originally used by you to pay for it, or exchange the product if an exchange has been requested. A refund of the delivery charge will only be given if items were incorrect, damaged or faulty. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. In the interests of hygiene, we regret that the following items are non-returnable unless faulty; pierced earrings, toiletries, (unless, as some ranges do, they have an unbroken seal – please email us to check which ranges this applies to), and food and beverages. None of the above conditions affect your statutory rights when goods are faulty, or not as described.

How much is postage?

STANDARD DELIVERY Free UK delivery on orders over £30. For orders below £30 delivery will be charged at £3.20 Delivery by Royal Mail. Where possible we aim to send out orders received by 9am the same day. This is not a tracked service.

Is overseas shipping available?

Yes, we offer the following options: Ireland - £4.00 Europe - £6.90 If you require delivery to another area please contact us to discuss your requirements.